Elevation Aerial Design and Consulting appreciates that there are times when our customers need to cancel or make changes to their training. Due to the high demand for our courses, we have developed a cancellation policy that we feel is fair and allows our customers to cancel or reschedule their training when advanced notice is provided.
Moving a course to another date
* Elevation will move your scheduled course date to another day, without penalty, when provided with 5 business days’ notice.
Cancelling a course
* To receive a full refund, Elevation must receive notice at least 5 business days prior to the scheduled course date. Cancellations made with less than 5 business days’ notice will not be refunded.
* For our customers booking private group training sessions (group minimum of 8 participants), a charge of $800.00 will apply if 7 business day’s notice are not provided when cancelling the course.
If you need to move or cancel your course date, please notify our office immediately by calling 1 800-739-4992 during regular business hours (Monday to Friday, 8:30 am to 4:30 pm). If you are not able to speak with someone directly, please leave a voice message. We also ask that you clearly state in an email to [email protected] the request to move or cancel your course or registration, and the reason for the move or cancellation.
Please note our office is not open on the weekend.
We value the partnership with our customers and it is at the discretion of Elevation to modify this policy based on each individual circumstance.
Extreme weather or other emergencies
The health and safety of our participants and our instructor is always our number one priority. Elevation reserves the right to waive all fees for cancelling or moving your program, given special weather conditions, that are beyond our/your control or are in the best interest of our instructor and your staff.
Elevation has an emergency number that allows you to speak to our Director of Training if there is a problem that requires immediate attention outside of regular office hours. Please use this number for urgent situations that cannot wait until the next business day.
Mike Larsen – Director of Training: 705-644-4352